Frequently Asked Questions (FAQs)

Check out these frequently asked questions about our family-friendly indoor waterpark resort in Rapid City, South Dakota.

 

About the Waterpark

What is the temperature inside the waterpark?
84 degrees all year ’round!
What are the hours for WaTiki®?
Our hours vary depending on the season. View our Hours here.
What are the waterpark's greatest features?
WaTiki® boasts three giant waterslides. They require the use of tubes with the exception of Seahorse Slide. All the slides are connected to the Lazy River. Also, our activity pool features water cannons, lily pads, and basketball rings. For the kids, KoKo’s Kingdom can play, climb, shoot water, and slide down three mini slides. The Kingdom also includes a Big Bucket of water that dumps every 8-10 minutes. Our Oasis Hot Tub is large and relaxing for all of our Guests to enjoy.
What is the maximum capacity of the waterpark?
Our capacity is 635.
What amenities are offered inside the waterpark?
In addition to the thrilling slides, lazy river, Koko’s Kingdom, Activities Pool & the Oasis Hot Tub: complimentary towels for Hotel Guests and table-side food and drink service for ultimate convenience.
How is the pool sanitized?
WaTiki® Indoor Waterpark Resort meets the South Dakota State levels for chlorine. Chlorine levels fluctuate based on a number of factors such as body oils, bodily fluids, and the number of swimmers in the pool. We also use a UV filtration system for our water as a supplemental sanitation step that is continuously cycled. The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water. After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool. In addition, all WaTiki® Waterpark pools are monitored 24 hours a day with Ecolab’s state-of-the-art system management. This ensures our water is always safe to swim! To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually tests each of our pools every two hours during operating hours (minimum Health Department requirement is 1 test per day), more often if swimmer count is higher. This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed. Our health department records are accessible to the public and have remained flawless throughout the entire life of the waterpark.
How do you regulate the air quality in the waterpark?
WaTiki® Indoor Waterpark’s air handling system consists of two large units designed to consistently treat our air quality. Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark. The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present.
What are your guidelines for swimwear?
Proper swimwear is required, this includes swim trunks or swimsuits with bare feet or swim shoes. No street clothes are allowed when swimming.
Do you provide towels?
Yes, we provide complimentary towels for both hotel Guests and day pass Guests! If you’d prefer to bring your own or purchase towels during your visit, you’re more than welcome to do so.
Do you provide life jackets?
Yes. Our life jackets can be found hanging on the wall closest to Koko’s Kingdom in the waterpark.
Do you provide tubes for the slides?
Yes. Our tubes are first come, first serve. Please be kind and place any unused tube nearby the slides for other Guests to enjoy.
Do you have lockers?
Yes. Our lockers can be rented by cash or credit card in the locker room. Each paid locker can be accessed throughout the day.
Are showers available in the facility?
Showers are located in the men’s and women’s locker rooms. We do not provide toiletries.
Can my child use the waterpark if they wear diapers?
All children who are not potty-trained must wear waterproof swim diapers at all times. These diapers are available for sale in the arcade.
What age does my child have to be to use the spa (The Oasis)?
The spa is designated for ages 12 years and older unless accompanied by an adult.
What other non-water activities can I expect at WaTiki®?
On the second floor, we have an arcade when you take a break from splashing. You can purchase arcade game cards with cash or credit card and use as you play. Games require different amount of credits. All tickets that you win will go on your card for you to redeem at the arcade shop.
Do you have a gift shop?
Located inside Koko’s Arcade on second floor.
Is internet access available?
Yes. The waterpark has free high-speed wireless internet access.
Where is Lost & Found located?
Each property at WaTiki® Indoor Waterpark Resort has their own lost and found. We recommend contacting us directly through our online form to retrieve any lost items in the waterpark or the surrounding hotels & dining areas. We will contact you if the item has been found.
Does the resort offer wheelchair accessibility?
The resort is wheelchair accessible. For more information, see our accessibility page.
Are the waterslides wheelchair accessible?
Unfortunately, our waterslides are not wheelchair accessible. However, the lazy river and the activity pool are accessible. For more information, please see our accessibility page.
Does the resort have an ATM?
We have ATM’s located in each hotel and in Sliders Bar & Grill.
Are there chairs to leave our belongings?
Chairs and tables are available in the waterpark on a first come, first serve basis. Guests have the option to upgrade their experience with a Tiki Reserved Table which includes reserved seating, towels, and Arcade free play. Lockers are also available to rent in the waterpark.
Is my child safe in the waterpark?
Yes! While we do have lifeguards on duty, it is best to always accompany your child.

Hotel

What are the benefits of staying at a WaTiki® hotel?
Guests staying at one of our five hotels enjoy exclusive perks, including: complimentary access to WaTiki® Indoor Waterpark Resort, seamless entry to the waterpark, complimentary towels for your convenience, and table-side food and beverage service
Which hotels provide waterpark access with a stay?
Waterpark access is included when you book at any of these hotels: Fairfield Inn & Suites by Marriott, La Quinta Inn & Suites by Wyndham at WaTiki® Waterpark, Residence Inn by Marriott, Home2 Suites by Hilton, and Courtyard by Marriott
Which hotels are connected to the waterpark?
Residence Inn by Marriott, Fairfield by Marriott, La Quinta Inn & Suites by Wyndham, and Home2 Suites by Hilton. Courtyard by Marriott is adjacent to the waterpark.
Are the hotels connected to the waterpark?
Residence Inn by Marriott, Fairfield by Marriott, La Quinta Inn & Suites by Wyndham, and Home2 Suites by Hilton are conviently attached ot the waterpark and can be accessed through our connectors. (All indoors!) Courtyard by Marriott is adjacent to the waterpark.
What amenities are in each hotel?
All hotels offer a fitness center, business center, free high-speed wireless internet access, complimentary on-site parking, access to on-site markets, and discounted access to WaTiki® Waterpark. Residence Inn by Marriott, Fairfield by Marriott, Home2 Suites by Hilton & La Quinta Inn & Suites by Wyndham offer complimentary breakfast. Home2 Suites, Residence by Marriott & La Quinta are pet-friendly. Courtyard by Marriott has meeting spaces and access to The Bistro Bar.
Are waterpark passes included with our stay?
Yes! Waterpark access is now included with your hotel stay at any of our 5 hotels.
Do the hotels have a fitness center?
Yes. All our connected hotels have a fitness center.
Is internet access available?
Yes. All hotels offer free high-speed wireless internet access.
Does the resort have on-site restaurants?
Yes. Sliders Bar & Grill located in WaTiki® and The Bistro Bar located in Courtyard by Marriott.
Are rollaway beds or air mattresses available to reserve during our stay?
Rollaway beds are based on availability at two of our hotels: Fairfield by Marriott and La Quinta Inn & Suites by Wyndham.
What are the quiet hours for the hotels?
Quiet hours typically start just after 10PM.

Admission

Can i still visit the waterpark without staying at a hotel?
Yes! A limited number of day passes are available for purchase online. Book early to guarantee your spot. If you want to guarantee your spot it is best to book a stay at any of our 5 hotels.
What is the process for buying day passes?
Day passes must be purchased in advance online. Availability is limited, so we recommend booking early to secure your spot.
Do kids get in free?
Kids two years-old and under receive free admission to the Waterpark!
What products can I purchase online?
WaTiki® Waterpark offers a convenient online checkout option for Day Passes, Birthday Parties and Events, and so much more. You can also sign the waiver online to get splashing faster!
If we leave the waterpark, can we return that same day to use our admission pass?
Yes! Once you purchase your wristband, it is good until the waterpark closes that day.
Do you accept personal checks?
We do not. We accept cash or credit card only.
Will I be able to purchase an hourly day pass?
Our waterpark admission passes are good for the entire day, so we do not have hourly passes at this time.
Do we have to stay at the hotel to use the waterpark?
You do not need to stay at our resort to utilize the waterpark. A limited number of day passes are available for advanced purchase online.
What is the cancellation/refund policy?
Our cancellation policy for day passes allows you to request a refund for your pre-purchased tickets within 48 hours of purchase. If the date you originally selected no longer works for you, you also have 48 hours to contact us at (605) 718-2445 or email info@watikiwaterpark.com to make alternative arrangements.
Are there discounts or promotions available?
We honor all valid free admission passes, gift certificates, coupons, punch cards, and season passes until their expiration dates. Check our website regularly for the latest deals and promotions. You can also sign up for our newsletter to be notified about exclusive updates, offers, and events.

Rider Responsibility

Do you have to sign a waiver to swim at the waterpark?
Yes. A waiver will be given to you at the time of purchase or get to splashing sooner by signing the online waiver here.
What height restrictions should I be aware of before I visit WaTiki®?
Children under 42″ should always be accompanied by an adult on the larger slides, hot tub, and Lazy River.
Can my children go to WaTiki® without me? Is there an age limit?
Children 13 years or younger must be accompanied by an adult.

Food & Beverage

Can we bring outside food and drinks?
Unfortunately, we do not allow outside food, drink, or coolers. Sliders Bar and Grill is conveniently connected to our waterpark for all of your food and beverage needs.
Does WaTiki® have a bar?
Slider’s Bar & Grill is located steps away from the waterpark. You can even watch your child slide down the slide that goes right through it!
Can I eat or drink inside the waterpark?
We do allow you to eat or drink inside the waterpark, but we do not allow food or drink inside the pools.
Are coolers permitted in the waterpark?
Coolers and outside beverages are not permitted in the waterpark. Our on-site restaurant, Sliders Bar & Grill, offers a full menu to satisfy any craving. Plus, they will deliver right to your table!

Safety Protocols

What safety measures does WaTiki® have in place?
At WaTiki® Waterpark, safety is our top priority, and Guests can rest assured that they are well taken care of. While we have dedicated lifeguards on duty, it’s important to note that they may occasionally be on breaks. Additionally, we offer flotation devices to enhance safety measures. Moreover, we take pride in maintaining a high standard of cleanliness throughout the waterpark. Participants should remain vigilant about potential hazards, and we encourage everyone to enjoy our facilities responsibly.
Are you still open during inclement weather?
For the safety of our Guests and staff, we will close our waterpark during inclement weather. Our waterpark is made of metal and can be very dangerous during lightning and thunderstorms. Our policy states that our Guests should vacate the waterpark immediately when there is lightning five (5) miles away from WaTiki®. We will reopen once lightning has passed.
How often does WaTiki® clean the waterpark?
WaTiki® cleans during the overnight hours to avoid shutting the waterpark down. This means our Guests can swim and splash even longer!
Do you have lifeguards on duty?
Although we have committed lifeguards on duty, it’s essential to be aware that they may take occasional breaks. The responsibility for practicing safe swimming lies with each individual. If there are small children in the water, parents should also be present.
What training do WaTiki® lifeguards have?
Lifeguards are highly trained by an on-site licensed Red Cross CPR instructor.

Specials, Discounts, Groups, Donations

Are birthday parties available?
Yes! Our birthday party package can be purchased online through our online sales form here.
What if I want to host a private event at WaTiki®?
Our Keys to WaTiki® offers exclusive private rentals of the waterpark, perfect for businesses, schools, family reunions, and more. Contact us to learn more about creating a custom event experience.
Do you offer group prices?
No, we do no have group waterpark passes available. However, we do offer group hotel packages that include waterpark access for all hotel Guests. These packages are perfect for family reunions, corporate retreats, and other group gatherings. contact us to learn more about customizing a group stay at WaTiki®!
Are there discounts or promotions available?
We honor all valid free admission passes, gift certificates, coupons, punch cards, and season passes until their expiration dates. Check our website regularly for the latest deals and promotions. You can also sign up for our newsletter to be notified about exclusive updates, offers, and events.
Does WaTiki® accept donation requests?
For all donation requests, please inquire and submit your request at our Donation Request page.

Parking & Directions

How much is parking?
Parking is free. Check out our Resort Map here.
Do you have RV parking and hookups?
We have RV parking, but we do not have hookups.
Where can I find directions to the resort?

 

Additional Questions? 

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